Privacy Policy & Security
Effective Date: [September 18,2026]
South Star Roofing is committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By accessing or using southstarroofing.com, you agree to the terms outlined in this policy. If you do not agree with these terms, please do not use our website or provide personal information.
1. Who We Are
South Star Roofing is a licensed and insured residential roofing and construction company specializing in roof replacements, repairs, and maintenance services for homeowners in South Florida.
- Company Name: South Star Roofing
- Website Address: southstarroofing.com
- Service Areas: Palm Beach County, Broward County, and surrounding South Florida regions
For questions about this policy, contact us at:
Email: [email protected]
Phone: 561-537-5544
2. Information We Collect & How We Use It
We collect personal and non-personal information to enhance user experience, improve our services, and ensure security.
2.1 Types of Information We Collect
We may collect the following types of personal information when you visit our website:
Contact Information: Name, phone number, email, and address when you submit a form or request a quote.
Technical Information: IP address, browser type, operating system, and device information for security and optimization.
Transaction Information: Details related to purchases, estimates, or agreements for our roofing services.
User-Submitted Content: Comments, images, or reviews posted on our website.
We also collect non-personal information, such as:
Website usage statistics and traffic patterns
General demographic data
Site performance metrics
2.2 How We Use Your Information
We use collected data for the following purposes:
- To Provide Services: Responding to inquiries, providing quotes, scheduling inspections, and delivering roofing services.
- Customer Support: Addressing issues, responding to feedback, and improving customer satisfaction.
- Marketing & Promotions: Sending special offers, newsletters, and service updates (if consent is given).
- Website Improvement & Analytics: Understanding how visitors interact with our website to enhance user experience.
- Security & Fraud Prevention: Detecting and preventing unauthorized access, spam, and cyber threats.
3. Comments & User Interaction
When visitors leave comments on our website, we collect:
- The data entered in the comments form
- The visitor’s IP address and browser information (for spam detection)
An anonymized version of your email address (hash) may be sent to Gravatar to check if you use their service. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
Once a comment is approved, your profile picture may be visible to the public.
4. Media Uploads
- If you upload images to our website, please avoid embedding location data (EXIF GPS).
- Visitors can download and extract location data from public images.
5. Cookies & Tracking Technologies
We use cookies to enhance user experience and provide personalized services.
5.1 Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., login sessions).
Performance Cookies: Help us track website traffic and performance.
Marketing Cookies: Used for targeted advertising and promotions.
5.2 Cookie Duration & User Control
- Comment Cookies: If you leave a comment, you can opt-in to save your name, email, and website in cookies for one year.
- Login Cookies: If you log in, cookies store your credentials and screen preferences for two days or up to one year (if “Remember Me” is selected).
- Session Cookies: Deleted when you close your browser.
Users can disable cookies in browser settings, but some website functions may be affected.
6. Embedded Content & Third-Party Tracking
Our site may contain embedded content (videos, images, articles) from third-party websites.
These websites may collect user data, track interactions, and store cookies, just as if you had visited them directly. We are not responsible for third-party privacy policies.
7. Data Sharing & Security Measures
We take strict measures to protect user data.
7.1 Who We Share Data With
We do not sell, rent, or trade user data. However, we may share information with:
Service Providers: Hosting companies, payment processors, analytics providers.
Law Enforcement: If required by law or for fraud prevention.
Marketing Partners: If consent is given for promotional emails.
7.2 How We Protect Your Data
We implement security protocols to prevent unauthorized access:
Encryption: Secure SSL encryption for data transmission.
Access Control: Limited access to sensitive data.
Threat Monitoring: Regular security audits to detect vulnerabilities.
Despite these efforts, no online system is 100% secure. Users are responsible for safe password management and online activity.
8. Data Retention & User Rights
We store personal data only as long as necessary for business, legal, or security reasons.
8.1 Data Retention
- Comments & Metadata: Retained indefinitely for site moderation.
- User Accounts: Users can edit or delete personal information (except usernames).
8.2 User Rights
Users may request:
✔️ An exported file of their data.
✔️ Deletion of personal data, except information required for legal purposes.
Requests can be sent to [email protected].
9. Where Your Data Is Sent
- Visitor comments may be checked through an automated spam detection service.
- User data may be processed in secure locations within the U.S.
10. Third-Party Links & Liability Disclaimer
Our website may link to third-party services and external websites. South Star Roofing is not responsible for third-party privacy practices, security, or content.
- Clicking external links is at your own risk.
- Verify external privacy policies before providing personal data.
11. Policy Updates & Compliance
We reserve the right to update this policy. Changes will be posted on this page with an updated revision date.
Using our website after changes means you accept the new terms.
12. Contact Information
For questions regarding this Privacy & Security Policy, contact:
Email: [email protected]
Phone: 561-537-5544
Additions to the South Star Roofing Privacy & Security Policy
Three things. The first is the main one; the other two are small edits to text you already have, and both matter to a carrier reviewer.
- Text Message (SMS) Notifications
South Star Roofing operates an internal text message notification program for our own employees and crew members. This section describes how mobile information is collected and used for that program. It applies only to employees. We do not send text messages to customers, homeowners, or prospects.
13.1 Who Is Enrolled
Only active South Star Roofing employees and crew members who have been issued a login to Starstruct, the work management system we operate, and who have individually switched on SMS notifications in their own account settings.
There is no public sign-up for these messages. We do not purchase, rent, or import mobile numbers from any third party.
13.2 How Consent Is Given
SMS notifications are off by default for every employee and every notification type. Nothing is pre-checked or pre-filled.
An employee enters their own mobile number on their own profile, opens Settings › Notifications, and switches on each notification type they wish to receive. Switching a type on is the act of consent. No number is entered on an employee’s behalf, and an administrator cannot enable SMS for another employee.
The full consent process, including screenshots of the screen where it happens, is documented at: southstarroofing.com/sms-notifications
13.3 What We Send
Operational alerts about assigned work:
A new job lead entered into the system A new message posted by a colleague on a job Photos uploaded to a job
We do not send marketing or promotional text messages on this program.
13.4 Message Frequency
Frequency varies with each employee’s own job activity and with which notification types they have switched on. There is no scheduled or bulk send.
13.5 Cost
Message and data rates may apply under the employee’s own mobile plan. South Star Roofing does not charge employees for these messages.
13.6 How to Stop Receiving Messages
Reply STOP to any message. All further texts stop immediately. Or switch the SMS toggles off in Settings › Notifications, individually or all at once. Reply START to resume, or switch the toggles back on. Reply HELP for help.
13.7 Sharing of Mobile Information
We do not sell, rent, or share employee mobile numbers or SMS consent with any third party. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Mobile numbers are transmitted only to our messaging carrier, for the sole purpose of delivering the notifications described in this section. Numbers are removed when an employee leaves the company.
13.8 Questions
Email: [email protected] Phone: 561-537-5544
https://southstarroofing.com/sms-terms
https://southstarroofing.com/sms-notifications
