SMS Notifications for Team Members
Last updated: September 2026
South Star Roofing sends text message notifications to its own employees and crew members about their assigned work. This page documents how an employee consents to receive them, what the messages contain, and how to stop them.
These are internal operational alerts. They are not marketing, and they are never sent to homeowners, customers, prospects, or the general public.
Who Receives These Messages
Only active South Star Roofing employees and crew members who have been issued a login to Starstruct, the work management system we operate, and who have individually switched on SMS notifications in their own account settings.
Each employee enters their own mobile number on their own profile inside the application. Numbers are never purchased, rented, or imported from third parties, and there is no public sign-up for these messages. An administrator cannot switch SMS on for someone else.
How an Employee Opts In
SMS is off by default for every employee and every notification type. Nothing is pre-checked or pre-filled. The employee takes each of these steps themselves:
- Log in to Starstruct with their own company credentials.
- Open Settings › Notifications.
- Enter their own mobile number on their profile.
- Switch on the SMS toggle beside each notification type they want. Each type is a separate, independent switch.
- Save. They then receive only the types they switched on.
The Consent Notice Shown on That Screen
This wording appears directly above the toggles, word for word:
Text message notifications
Every SMS switch below is off until you turn it on. By turning one on and saving a mobile number on your profile, you agree to receive text messages from South Star Roofing about your assigned work. Message frequency varies with your job activity. Message and data rates may apply. Reply STOP to any message to stop all texts, or switch these off again at any time. Reply HELP for help. We do not sell or share your mobile number with anyone. See our Privacy Policy.
What We Send
New lead — a new job lead is entered into the system
New message — a colleague posts a message on a job
Job photos uploaded — photos are added to a job
Sample Messages
These are the exact formats sent. Bracketed values are filled in per message. Every message names South Star Roofing as the sender and carries opt-out instructions.
South Star Roofing: New lead — [Customer Name] at [Address]. Added by [Employee Name]. Reply STOP to opt out.
South Star Roofing: New message on [Customer Name] — [Address]. “[Message preview]” Reply STOP to opt out.
South Star Roofing: [Number] photos uploaded to a job. Reply STOP to opt out.
Message Frequency
Frequency varies with each employee’s own job activity and with which switches they turned on. A typical crew member receives between zero and roughly ten messages on a working day. There is no scheduled send, no bulk send, and no campaign or blast messaging of any kind.
Cost
Message and data rates may apply under the employee’s own mobile plan. South Star Roofing does not charge employees for these messages.
How to Stop Receiving Messages
Reply STOP to any message. All further texts stop immediately.
Or switch the SMS toggles off in Settings › Notifications, individually or all at once.
Reply START to resume, or switch the toggles back on.
Reply HELP for help.
Privacy
Mobile numbers collected for these notifications are used only to send the notifications described on this page. We do not sell, rent, or share employee mobile numbers or SMS consent with any third party. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Numbers are transmitted only to our messaging carrier for the sole purpose of delivering these notifications, and are removed when an employee leaves the company.
See our Privacy Policy and SMS Terms.
Contact
Email: [email protected]
Phone: 561-537-5544
