Privacy & Security Policy
Effective Date: [June 18,2023]
South Star Roofing is committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By accessing or using southstarroofing.com, you agree to the terms outlined in this policy. If you do not agree with these terms, please do not use our website or provide personal information.
1. Who We Are
South Star Roofing is a licensed and insured residential roofing and construction company specializing in roof replacements, repairs, and maintenance services for homeowners in South Florida.
- Company Name: South Star Roofing
- Website Address: southstarroofing.com
- Service Areas: Palm Beach County, Broward County, and surrounding South Florida regions
For questions about this policy, contact us at:
Email: [email protected]
Phone: 561-537-5544
2. Information We Collect & How We Use It
We collect personal and non-personal information to enhance user experience, improve our services, and ensure security.
2.1 Types of Information We Collect
We may collect the following types of personal information when you visit our website:
Contact Information: Name, phone number, email, and address when you submit a form or request a quote.
Technical Information: IP address, browser type, operating system, and device information for security and optimization.
Transaction Information: Details related to purchases, estimates, or agreements for our roofing services.
User-Submitted Content: Comments, images, or reviews posted on our website.
We also collect non-personal information, such as:
Website usage statistics and traffic patterns
General demographic data
Site performance metrics
2.2 How We Use Your Information
We use collected data for the following purposes:
- To Provide Services: Responding to inquiries, providing quotes, scheduling inspections, and delivering roofing services.
- Customer Support: Addressing issues, responding to feedback, and improving customer satisfaction.
- Marketing & Promotions: Sending special offers, newsletters, and service updates (if consent is given).
- Website Improvement & Analytics: Understanding how visitors interact with our website to enhance user experience.
- Security & Fraud Prevention: Detecting and preventing unauthorized access, spam, and cyber threats.
3. Comments & User Interaction
When visitors leave comments on our website, we collect:
- The data entered in the comments form
- The visitor’s IP address and browser information (for spam detection)
An anonymized version of your email address (hash) may be sent to Gravatar to check if you use their service. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
Once a comment is approved, your profile picture may be visible to the public.
4. Media Uploads
- If you upload images to our website, please avoid embedding location data (EXIF GPS).
- Visitors can download and extract location data from public images.
5. Cookies & Tracking Technologies
We use cookies to enhance user experience and provide personalized services.
5.1 Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., login sessions).
Performance Cookies: Help us track website traffic and performance.
Marketing Cookies: Used for targeted advertising and promotions.
5.2 Cookie Duration & User Control
- Comment Cookies: If you leave a comment, you can opt-in to save your name, email, and website in cookies for one year.
- Login Cookies: If you log in, cookies store your credentials and screen preferences for two days or up to one year (if “Remember Me” is selected).
- Session Cookies: Deleted when you close your browser.
Users can disable cookies in browser settings, but some website functions may be affected.
6. Embedded Content & Third-Party Tracking
Our site may contain embedded content (videos, images, articles) from third-party websites.
These websites may collect user data, track interactions, and store cookies, just as if you had visited them directly. We are not responsible for third-party privacy policies.
7. Data Sharing & Security Measures
We take strict measures to protect user data.
7.1 Who We Share Data With
We do not sell, rent, or trade user data. However, we may share information with:
Service Providers: Hosting companies, payment processors, analytics providers.
Law Enforcement: If required by law or for fraud prevention.
Marketing Partners: If consent is given for promotional emails.
7.2 How We Protect Your Data
We implement security protocols to prevent unauthorized access:
Encryption: Secure SSL encryption for data transmission.
Access Control: Limited access to sensitive data.
Threat Monitoring: Regular security audits to detect vulnerabilities.
Despite these efforts, no online system is 100% secure. Users are responsible for safe password management and online activity.
8. Data Retention & User Rights
We store personal data only as long as necessary for business, legal, or security reasons.
8.1 Data Retention
- Comments & Metadata: Retained indefinitely for site moderation.
- User Accounts: Users can edit or delete personal information (except usernames).
8.2 User Rights
Users may request:
✔️ An exported file of their data.
✔️ Deletion of personal data, except information required for legal purposes.
Requests can be sent to [email protected].
9. Where Your Data Is Sent
- Visitor comments may be checked through an automated spam detection service.
- User data may be processed in secure locations within the U.S.
10. Third-Party Links & Liability Disclaimer
Our website may link to third-party services and external websites. South Star Roofing is not responsible for third-party privacy practices, security, or content.
- Clicking external links is at your own risk.
- Verify external privacy policies before providing personal data.
11. Policy Updates & Compliance
We reserve the right to update this policy. Changes will be posted on this page with an updated revision date.
Using our website after changes means you accept the new terms.
12. Contact Information
For questions regarding this Privacy & Security Policy, contact:
Email: [email protected]
Phone: 561-537-5544